Enroll In Health Benefits From Cracker Barrel & Maple Street Biscuit Company
Cracker Barrel is offering health benefits to eligible employees through River Health. Learn more about costs, benefits, and more.
What’s The Cost?
What's Included?
Unlimited Virtual Care
$0 Doctor Visits
Lab Tests
$0 Prescriptions
$0 COVID-19 Testing
$0 Birth Control
Reproductive Health
Wellness Perks
Chronic Disease Management
Need help with enrollment?
Call Us For Assistance
Call or text (888) 814-6062 to reach our team. We can help you create your account and answer your questions.
Need more information?
View our benefits summary to learn more about the services in your plan.
Common Questions
The Essentials Plan is a limited health benefit offered to employees/team members who are not eligible for Cracker Barrel and Maple Street Biscuits’ full-time benefit offerings. The Essentials Plan is administered by River Health and is not a qualified medical plan under the Affordable Care Act.
River Health is available to eligible hourly Cracker Barrel and Maple Street Biscuit Company new hires and those working less than 30 hours on average per week. If you are eligible, you will receive an email or text message, provided you have shared your contact information with your employer.
The Essentials Plan offers unlimited virtual medical visits with a dedicated primary care provider, PLUS three in-person visits per year for $0 at any of the 25,000 providers and partner clinics ($99 after the first three per member). You can also fill over 700 generic and selected brand name medications for $0 at over 6,000 pharmacies. Additional benefits included in the Essentials Plan and a list of covered medications can be found here or by calling (888) 814-6062.
You have 30 days from your date of hire or loss of full-time benefit eligibility to enroll. If you do not enroll during that time, the next opportunity for newly hired or part-time employees to enroll will be during the annual Open Enrollment period, which occurs in the Fall.
You can complete your enrollment by logging on to app.helloriver.com. You will receive a 4-digit code on your mobile phone for security purposes. If you have questions during the enrollment process, please contact River Health at
(888) 814-6062.
Individual: $26 per month
Individual and Spouse: $43 per month
Individual and Child: $43 per month
Individual and Children: $83 per month
Family (Individual + Spouse + Children: $103 per month
Your coverage will be effective on the later of your date of hire or loss of full-time benefit eligibility. If you enroll during Open Enrollment, benefits are effective on January 1 of the following year.
Essentials Plan benefits are not deducted from your paycheck. When you enroll, you will be asked to enter debit/credit card or bank account information. Benefits are charged as of the date your Essentials Plan coverage becomes effective. Your first payment will be prorated. After that, your payment will be charged on the 1st of each month. If enrolling during the Open Enrollment period, your first payment will be deducted on January 1.
If you are enrolled in the Essentials Plan, your plan will carry over to the following year, without the need to re-enroll each year. However, if you become eligible for full time employee benefits, you will no longer be eligible for the Essentials Plan.
Your Essentials Plan ends when you become eligible for full-time benefits or terminate employment at Cracker Barrel or Maple Street Biscuits. If you terminate employment, your Essentials Plan will continue at the Cracker Barrel/Maple Street Biscuit Company rate for up to two months. After that, you can continue at higher rates.
Yes. You can cancel at any time by calling River Health at (888) 814-6062. If you cancel your coverage mid-year and maintain your part-time status, you will be able to re-enroll during the annual Open Enrollment period in the Fall.
You will receive a Welcome packet with an ID card at your home address after you enroll in the Essentials Plan. If you do not receive your ID card within 7-14 business days, you can contact River Health at (888) 814-6062 for a replacement card.
No problem. You can use River Health benefits with other health plans like a high deductible health plan, your spouse's insurance, or state and government plans like Medicaid and Medicare.
If you become eligible for full-time benefits, you are not eligible for the Essentials Plan. Your Essentials Plan coverage will end on the effective date of your full-time benefit eligibility. If your full-time benefits are cancelled due to a leave status for six months, for nonpayment or if you choose not to enroll in full-time benefits, you are not eligible for the Essentials Plan unless you return to a part-time status.
Over 700 generic and brand name medications are available at no cost.
See the formulary list of covered medications here: helloriver.com/rx. You can also contact the River Health team at (888) 814-6062. to find out if your prescriptions are included in the formulary.
You have unlimited visits with your River Health virtual provider for $0. You can see an in-network doctor in person up to 3 times annually for $0. After that, in-office provider visits are $99 each.
You can see a doctor online from the comfort of your home through the River Health app or book an appointment at over 25,000 doctor's offices, urgent care, and retail clinics across the country. Your prescriptions will be delivered to your doorstep or pick it up at over 6,000 pharmacies, including CVS Pharmacies. Need lab work? River Health works with all Quest Diagnostics labs across the country. You can search for the nearest doctor, lab, or pharmacy in the River Health app.
Log on to the River Health app or download the Hello River mobile app. Sign in using the mobile phone number you used to enroll. You will receive a 4-digit code on the mobile phone for security purposes. From the Home page, select “See A Doctor Online” for a virtual visit or “Get a Clinic Appointment” for an in-person doctor visit. You will be asked a few questions about your health and the type of visit you need. Follow the remaining steps to book your appointment.
You have unlimited visits with your River Health virtual provider for $0. You can see an in-network doctor in person up to 3 times annually for $0. After that, in-office provider visits are $99 each.
If youneed a prescription, your River Health doctor will either send it to one of the 6,000 network pharmacies, including CVS, or have them mailed to your homeaddress.
See the formulary list of covered medications here: helloriver.com/rx. You can also contact the River Health team at (888) 814-6062 to find out if your prescriptions are included in the formulary.
Over 700generic and brand name medications are available at no cost.
If you visited your River Health provider virtually, you will get a text or email with a requisition form that contains your lab orders and directions to the nearest partner lab. When you arrive at the lab, show them your requisition form. If you visited a doctor in person, ask the doctor to fax your lab order to 1-218-319-4638 or email it to team@helloriver.com. Your River Health Advocate will setup your lab appointment.
The Essentials Plan does not include Dental or Vision coverage. However, if you are eligible for the Essentials Plan, you can enroll in a Careington Dental or Vision discount plan. The link to enroll in the Careington discount plans can be found on www.helloriver.com/biscuit under “Other Benefit Options”.
If you become eligible for full-time benefits, you are not eligible for the Essentials Plan. Your Essentials Plan coverage will end on the effective date of your full-time benefit eligibility. If your full-time benefits are cancelled due to a leave status for six months, for nonpayment or if you choose not to enroll in full-time benefits, you are not eligible for the Essentials Plan unless you return to a part-time status.
If you choose not to enroll in benefits offered by CrackerBarrel/Maple Street coverage, you can contact Health Sherpa for help with choosing a Marketplace Plan through healthcare.gov. You can reach Health Sherpa online at crackerbarrel.healthsherpa.com or by calling 1-844-300-2874.